The Store, itself or via its third-party delivery partner (Delivering Party), will endeavour to deliver your order within the timeframe indicated at the time your order is placed. However, delivery times are not guaranteed – times are estimated only, and deliveries may be delayed.

You, or a person representing you, must be present to accept the delivery of your order during the time selected for delivery. The Delivering Party will not leave a delivery unattended for any reason unless you provide instructions to “Leave Unattended” at checkout. Any instructions to leave unattended are done so at the sole responsibility of the customer, Fruitco takes no responsibility for any loss or damage to any order once it has been left unattended. 

 The person accepting the order must be able to provide proof of identity, and where relevant this must include proof of age (for example where an order includes Restricted Products).

If the order was paid for by credit card, the Delivering Party may also ask you to present the credit card used to place the order to match your name on the card to the order. The Delivering Party may, in its total discretion, provide a contactless delivery service as follows: the Delivering Party will deliver your order to the front door of the delivery address provided, take a photo of the order as proof of delivery and attempt to contact you to collect your order.

You or a person representing you must be present at the delivery address to accept the delivery and come out upon being contacted. You will not be required to provide a signature on delivery. You agree that Fruitco will not be responsible for any loss or damage to the products in your order after the delivery has been made.

If the Delivering Party reasonably believes that the delivery address provided is not safe for any reason or that your order is likely to be stolen or damaged, the Delivering Party may refuse to deliver your order. If there is no-one available (including where required a person over the age of 18) at the delivery address to accept your order during the time frame you selected, or if the Delivering Party cannot access the delivery address, your order will not be delivered. If delivery cannot be made in these circumstances, we reserve the right to charge a cancellation fee of up to $20 and to charge for the price of any perishable products in your order.

Free Delivery:

Free delivery offers are limited time offers which may be withdrawn at any time for any one or more reasons. A minimum order value may be required to qualify for free delivery. Availability and delivery pricing can be viewed at fruitco.com.au when reserving a delivery slot.